Privacy Policy

This Privacy Policy ("Policy") describes how 999pkr ("we", "us", "our", or "the Platform") collects, processes, stores, shares, and protects the personal information of individuals ("you", "your", "Player") who register for an account, access, browse, or otherwise interact with the 999pkr online casino and sports betting platform accessible at 999pkr.app.

999pkr is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is incorporated by reference into the 999pkr Terms & Conditions. By registering an account with 999pkr, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with the terms of this Policy, please do not register an account or use the 999pkr platform. For Pakistani players, we note that you bear sole responsibility for determining whether your use of the platform and the associated data processing is consistent with any applicable local laws and regulations in your jurisdiction.

999pkr collects personal data through several distinct channels. The categories of personal data we collect, and the context in which they are collected, are described in the table below.

999pkr does not collect sensitive personal data (such as biometric data, health data, or political opinions) unless explicitly required for a specific regulatory compliance purpose, in which case you will be separately notified and your consent obtained.

999pkr uses the personal data we collect for the following purposes:

• Account Registration & Management: To create and maintain your 999pkr account, verify your identity, and manage your account settings and preferences.
• Transaction Processing: To process PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and to process withdrawal requests back to your nominated payment method.
• KYC & Fraud Prevention: To verify your identity and age (18+), detect and prevent fraud, money laundering, and other financial crime, and to comply with applicable regulatory obligations.
• Platform Operation: To provide access to casino games, live dealer tables, slots, crash games, and the sports betting sportsbook; to process Wager placements and settle results; and to maintain the technical integrity of the platform.
• Customer Support: To respond to your queries, complaints, and requests via 24/7 live chat and email support.
• Responsible Gaming: To monitor account activity for indicators of problem gambling and to enforce player-initiated responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data (in anonymised or pseudonymised form) to improve platform features, game offerings, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and regulatory requests.

999pkr processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the 999pkr Terms & Conditions, including account management, transaction processing, and game operation.
• Legitimate Interests: Processing necessary for 999pkr's legitimate business interests, including fraud prevention, security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your rights and interests.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC obligations, anti-money-laundering requirements, and responses to lawful regulatory or judicial requests.
• Consent: Processing based on your explicit consent, principally in relation to marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

999pkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, for the purpose of processing deposits and withdrawals. Each payment processor operates under its own privacy policy and is independently responsible for data it collects in connection with payment processing.
• Game Content Providers: Third-party game studios and live dealer solution providers whose games are offered on the 999pkr platform. Data shared is limited to session identifiers and game-play data necessary for game operation and RTP auditing.
• Identity Verification Services: Third-party KYC and anti-fraud service providers engaged to assist with identity verification and age confirmation. These providers are bound by contractual confidentiality and data protection obligations.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or lawful regulatory request, 999pkr may be obligated to disclose personal data to competent authorities without prior notice to you.
• Technical Service Providers: Cloud hosting, data storage, cybersecurity, and analytics providers engaged as data processors on behalf of 999pkr. These providers process data only on 999pkr's documented instructions and are prohibited from using it for independent purposes.

All third-party service providers with whom 999pkr shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with 999pkr's instructions.

999pkr uses cookies and similar tracking technologies on the platform for the following purposes:

• Strictly Necessary Cookies: Essential for platform operation, including session management, authentication state, and security. These cannot be disabled.
• Functional Cookies: Remembering your preferences (such as language, currency display, and responsible gaming settings) to provide a consistent experience.
• Analytics Cookies: Collecting anonymised or pseudonymised data about how players use the platform to improve performance and user experience. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Used only where you have provided explicit consent to receive personalised promotional content. You may withdraw consent at any time through your browser settings or Account Settings.

You may configure your browser to refuse all or some cookies. Please note that disabling strictly necessary cookies will impair platform functionality and may prevent you from accessing your 999pkr account.

999pkr retains personal data for the period necessary to fulfil the purposes for which it was collected, and thereafter only as required by applicable law or regulatory obligation. The following general retention principles apply:

• Account Data: Retained for the duration of your active account relationship with 999pkr, and for a minimum period of five (5) years following account closure, for anti-money-laundering and fraud prevention purposes.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, consistent with financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Customer Support Communications: Retained for a period of two (2) years from the date of the last interaction, unless retention is required for longer in connection with an ongoing dispute or regulatory matter.
• Marketing Data: Retained until you withdraw consent for marketing communications, or for a maximum of three (3) years from the date of last marketing interaction, whichever is sooner.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

Subject to applicable law and the conditions set out below, you have the following rights in relation to your personal data held by 999pkr:

• Right of Access: To request a copy of the personal data 999pkr holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected and no overriding legal retention obligation applies.
• Right to Restriction: To request that 999pkr restrict processing of your personal data in certain circumstances, such as while an accuracy dispute is resolved.
• Right to Object: To object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 999pkr support team via 24/7 live chat. 999pkr will respond to verified requests within a reasonable timeframe and no later than thirty (30) days. We may require identity verification before processing a data rights request to protect against unauthorised access to your information.

Please note that certain data retention obligations arising from applicable law or regulatory requirements may limit 999pkr's ability to fulfil erasure or restriction requests in full.

999pkr implements a layered suite of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• TLS encryption for all data in transit between player devices and 999pkr servers.
• AES-256 encryption for sensitive data at rest, including financial records and KYC documents.
• Multi-factor authentication options for player account access, including OTP verification via registered Pakistani mobile number.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Staff training on data protection obligations and secure data handling procedures.

While 999pkr takes reasonable steps to protect your personal data, no method of electronic transmission or storage is completely impervious to security risk. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 999pkr will notify affected players in a timely manner in accordance with applicable obligations.

The 999pkr platform is strictly intended for adults aged 18 years and older. 999pkr does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will immediately suspend the associated account, commence investigation, and delete the relevant data in accordance with our data retention procedures.

If you believe a minor has registered an account with 999pkr or that their personal data has been collected by the platform, please contact us immediately via 24/7 live chat. We take such reports seriously and will act promptly.

999pkr reserves the right to amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered Players via the email address on file or by a notice displayed prominently on the 999pkr platform, with a minimum of fourteen (14) days' notice before the amended Policy takes effect.

Continued use of the 999pkr platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how 999pkr handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 999pkr holds about you, please contact our support team via the 24/7 live chat function available on the platform. Our average response time is under 2 minutes.

Support email (plain text only — not a clickable link):

[email protected]

Please do not include sensitive account information such as passwords, OTP codes, or full financial account numbers in any email correspondence. 999pkr support staff will never request such information via email.